Refund policy
Garden’s Pulse app membership refunds
Updated October 22, 2026. Applies to new app memberships enrolled under these terms from publication of this policy.
App membership charges, including initial paid charges and renewal charges, are nonrefundable except where required by applicable law. We do not offer discretionary change-of-mind refunds or refunds for unused or partially used billing periods under this policy.
This does not exclude, restrict or replace statutory consumer rights, including any applicable withdrawal, cancellation, refund or other remedy for faulty, misdescribed or undelivered digital content or services. Any refund required by applicable law will be provided. Contact support@gardenspulse.com with your purchase email and order number to request a remedy.
Existing customers: this update does not retrospectively remove a refund guarantee or other more generous promise already made for your purchase or membership. Any such promise continues to apply according to its terms.
Cancellation and refunds are separate. Once cancellation takes effect, it stops future renewal charges; it does not by itself refund charges already paid, subject to applicable law and preserved customer guarantees. Manage your membership through our subscription portal and see the cancellation policy. Deleting the app or app account does not cancel website billing.
OUR 90-DAY MONEY-BACK GUARANTEE
Seed products, garden accessories and standalone digital guides purchased directly through gardenspulse.com are covered by our 90-day money-back guarantee. If you are not happy with your purchase for any reason, contact us within 90 days of delivery and we will refund the full amount you paid — product and original shipping — to your original payment method. For standalone digital guides, the 90-day period starts when the guide is first made available to you.
Gift cards are excluded. New app memberships enrolled under the October 22, 2026 app membership policy above are governed by that policy instead. More generous guarantees already promised to existing customers continue to apply according to their terms.
STANDALONE DIGITAL GUIDES AND INCLUDED BONUSES
Standalone digital guides are covered by the 90-day guarantee even after access or download. No physical return is required. A free digital bonus has no separate refundable cash value; any refund is based on the amount actually paid. The separate app membership policy above continues to apply to app membership charges.
HOW TO REQUEST A REFUND
Email support@gardenspulse.com with your order number. That's all we need. If you're willing to tell us what went wrong, it helps us improve — but it isn't a condition of your refund.
We'll confirm your refund by email, and it will be issued to your original payment method within 10 business days of approval.
THE GO GREEN INITIATIVE: NO RETURN SHIPPING ON SEED PRODUCTS
Returned seeds can't be restocked or resold. Shipping them back to us would burn fuel and create waste with no benefit to anyone — so for seed products (including the Heirloom Seed Vault Kit and our wildflower seed collections), we don't ask you to return anything.
Instead, we ask — though your refund never depends on it — that you plant the seeds, pass them to a neighbor, or donate them to a local school, church, or community garden rather than sending them to a landfill.
GARDEN ACCESSORIES AND NON-SEED ITEMS
For non-seed items (such as seed trays, greenhouse kits, and garden tools), we may ask you to send the item back before your refund is issued. If we do, we'll email you a prepaid return shipping label — you will not pay return shipping. Returned accessories should be in their original condition. Once we receive the item, your refund is issued within 10 business days.
If we don't request a return, your refund is processed just like a seed product refund — nothing to ship.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email support@gardenspulse.com right away with a photo and your order number, and we'll make it right with a replacement or a full refund — your choice.
ORDER CANCELLATIONS
You can cancel your order for a full refund within 24 hours of purchase by emailing support@gardenspulse.com. After 24 hours, your order is typically already being prepared for shipment and can no longer be canceled — but it remains fully covered by the 90-day money-back guarantee once it arrives.
EUROPEAN UNION: 14-DAY COOLING-OFF PERIOD
If your order ships to the European Union, you have the statutory right to withdraw from your purchase within 14 days of receiving it, for any reason and without justification. This right exists alongside — not instead of — our 90-day guarantee, which also applies in full to EU orders.
A FEW LIMITS
- The guarantee covers purchases made directly through gardenspulse.com. If you purchased through another retailer, please contact that retailer.
- Gift cards are not refundable.
- We don't process direct exchanges — request a refund and place a new order instead.
- Refunds are issued to the original payment method only.
- We reserve the right to decline refunds in cases of fraud or clear abuse of this policy.
REFUND TIMING
Approved refunds are issued within 10 business days. Your bank or card issuer may take additional time to post the funds. If more than 15 business days have passed since your refund was approved and you haven't received it, email support@gardenspulse.com and we'll trace it.
QUESTIONS
support@gardenspulse.com
