Refund policy

Order Cancellation Policy

Orders may be canceled within 24 hours of purchase. After 24 hours, orders are processed and prepared for shipment and cannot be canceled. If your order has already shipped, it will be handled under our Return
Policy below. To request a cancellation, please contact us at support@gardenspulse.com within 24 hours of placing your order.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@gardenspulse.com. Please note that returns will need to be sent back to the original shipping address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@gardenpulse.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return the original item (if eligible) and place a new order once the return is approved.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refund Policy - Go Green Initiative

As part of our Go Green Initiative to reduce waste and emissions:

50% refund for eligible items that are unused, unopened, and in original condition

25% refund for items that have been opened or used

Refunds are issued to the original payment method within 10 business days after approval. Banks and card issuers may take additional time to post the refund.

We do not provide prepaid return labels. Return shipping costs are the customer's responsibility as part of our Go Green Initiative.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at support@gardenspulse.com

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@gardenspulse.com.