Refund policy

OUR 90-DAY MONEY-BACK GUARANTEE

Every order from Garden's Pulse is covered by a 90-day money-back guarantee. If you're not happy with your purchase for any reason, contact us within 90 days of the date your order was delivered and we'll refund the full amount you paid — product and shipping — to your original payment method.

This guarantee applies to every order, including discounted and promotional purchases.

HOW TO REQUEST A REFUND

Email support@gardenspulse.com with your order number. That's all we need. If you're willing to tell us what went wrong, it helps us improve — but it isn't a condition of your refund.

We'll confirm your refund by email, and it will be issued to your original payment method within 10 business days of approval.

THE GO GREEN INITIATIVE: NO RETURN SHIPPING ON SEED PRODUCTS

Returned seeds can't be restocked or resold. Shipping them back to us would burn fuel and create waste with no benefit to anyone — so for seed products (including the Heirloom Seed Vault Kit and our wildflower seed collections), we don't ask you to return anything.

Instead, we ask — though your refund never depends on it — that you plant the seeds, pass them to a neighbor, or donate them to a local school, church, or community garden rather than sending them to a landfill.

GARDEN ACCESSORIES AND NON-SEED ITEMS

For non-seed items (such as seed trays, greenhouse kits, and garden tools), we may ask you to send the item back before your refund is issued. If we do, we'll email you a prepaid return shipping label — you will not pay return shipping. Returned accessories should be in their original condition. Once we receive the item, your refund is issued within 10 business days.

If we don't request a return, your refund is processed just like a seed product refund — nothing to ship.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email support@gardenspulse.com right away with a photo and your order number, and we'll make it right with a replacement or a full refund — your choice.

ORDER CANCELLATIONS

You can cancel your order for a full refund within 24 hours of purchase by emailing support@gardenspulse.com. After 24 hours, your order is typically already being prepared for shipment and can no longer be canceled — but it remains fully covered by the 90-day money-back guarantee once it arrives.

EUROPEAN UNION: 14-DAY COOLING-OFF PERIOD

If your order ships to the European Union, you have the statutory right to withdraw from your purchase within 14 days of receiving it, for any reason and without justification. This right exists alongside — not instead of — our 90-day guarantee, which also applies in full to EU orders.

A FEW LIMITS

- The guarantee covers purchases made directly through gardenspulse.com. If you purchased through another retailer, please contact that retailer.
- Gift cards are not refundable.
- We don't process direct exchanges — request a refund and place a new order instead.
- Refunds are issued to the original payment method only.
- We reserve the right to decline refunds in cases of fraud or clear abuse of this policy.

REFUND TIMING

Approved refunds are issued within 10 business days. Your bank or card issuer may take additional time to post the funds. If more than 15 business days have passed since your refund was approved and you haven't received it, email support@gardenspulse.com and we'll trace it.

QUESTIONS

support@gardenspulse.com