Shipping policy
Introduction
Welcome! At Garden's Pulse, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand our shipping practices.
Note: Be sure to click the hyperlink in your email to view your tracking. You can also copy your tracking number and enter it directly at www.17track.net for the most up-to-date shipping status. Tracking updates may take 24-72 hours to appear.
Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs:
- Standard Shipping: Delivery within 5-21 business days.
- Express Shipping: Delivery within 2-14 business days.
Delivery times are estimates and may vary based on your location and external factors.
Possible Delays
Due to ongoing freight congestion and occasional delays at customs warehouses related to import tariffs, some orders may take longer than expected. We appreciate your patience as we work closely with our fulfillment partners to ensure smooth delivery.
Order Processing Time
- Orders are processed within 1-2 business days (Monday-Friday).
- Orders placed after 12 PM PST or on weekends/holidays will be processed on the next business day.
Shipping Rates
Shipping charges are calculated based on the weight and dimensions of your order, and the shipping method chosen. Rates will be displayed at checkout.
International Shipping
We ship worldwide. International shipping rates and delivery times vary by destination. Customers are responsible for any customs fees, taxes, or import duties.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team at support@gardenspulse.com within 7 days of the delivery date for assistance.
Incorrect Address
lease ensure your shipping address is correct. We are not responsible for packages delivered to an incorrect address provided by the customer.